FAQ

Rosies Label · Support

Frequently Asked Questions

Everything you need to know — answered with care, by the team behind every order.

Orders & Guarantee
Do you offer a satisfaction or money-back guarantee?

Absolutely. At Rosies Label, we want you to feel confident in every piece you choose. If something isn't quite right, reach out to us — we'll always do our best to make it right. We offer a 30-day money-back guarantee on every order.

How long does shipping take and what does it cost?

Shipping times depend on your location. You'll see the estimated delivery time and exact cost during checkout. We offer free shipping on all orders.

What is your refund and exchange policy?

We accept returns within 30 days of receiving your order, but only if the item arrives damaged or defective. For exchanges, simply return the item following our return process and place a new order for the correct item. Contact us at info@rosieslabel.com to get started.

Can I cancel or change my order after it's placed?

We process orders quickly, which means changes or cancellations are only possible within 15 minutes of placing your order. Email us as soon as possible at info@rosieslabel.com and we'll do our best to help.

Product & Brand Questions
Why was Rosies Label created?

Rosies Label was created for women who deserve to feel confident, chic, and unstoppable — without paying designer prices. Every piece is curated to make you feel beautiful and empowered, without compromising on quality or style.

How is Rosies Label different from other fashion brands?

We focus on timeless silhouettes, flattering fits, and quality you can feel. No fast fashion — just intentional, elevated pieces designed to make every woman feel like the most confident version of herself.

Who are your pieces designed for?

Our pieces are made for women who want effortless style and everyday confidence — beautiful staples they can trust from day to night, occasion to occasion, season to season.

What makes your products better than fast-fashion alternatives?

We prioritize better materials, better fits, and better longevity. Your wardrobe should feel curated, not disposable — and every Rosies Label piece is chosen with exactly that in mind.

Orders & Delivery
Do you restock items that sell out?

Sometimes — but many of our pieces are limited runs, so we always recommend shopping your favourites early to avoid missing out.

Do you offer international shipping?

Yes! We ship worldwide. Delivery times and costs are shown at checkout based on your location. Please note that our items ship from an international warehouse, which may result in slightly longer transit times.

Need Help?
How do I start a return or exchange?

Email us at info@rosieslabel.com with your order number and the reason for your return. We'll get it sorted quickly and guide you through every step of the process.

What if my item arrives damaged or incorrect?

Please let us know within 30 days of delivery by emailing info@rosieslabel.com with photos of the issue. We'll resolve it as quickly as possible at no extra cost to you.

Still have questions?

We’re always here for you.

Reach out anytime at info@rosieslabel.com — we aim to respond within 8 hours.